GENERAL CONDITIONS OF SALE

 

1. GENERAL INFORMATION

 

Belén Sanz De Madrid Pelayo, with address at Paseo de los Tilos, 6, Boadilla del Monte, 28668 Madrid, and provided with NIF number 07234268D, in force, (“BELSAMZ”) makes available to all users the possibility of acquiring the Products offered through the Website https://belsamz.com/ (“Website”).

 

The acquisition of Products through the Website is subject to these General Conditions of Sale (hereinafter, “General Conditions of Sale“), as well as the other legal texts mentioned here.

 

In addition to reading these General Conditions of Sale, before accessing, browsing and/or using the Website, the User must have read the Legal Notice and the Conditions of Use, as well as the Privacy Policy and Cookies Policy of the Site Web. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all you should not use this Website.

 

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

 

2. USER

 

For the purposes of the General Conditions of Sale, any visitor who accesses, browses and uses the Website will be considered a user from the moment of entry, navigation and/or use until the end of the purchase process detailed below ( “User“).

 

The User assumes responsibility for correct use of the Website, consisting of:

 

• Make use of this Website only to make legally valid inquiries and purchases or acquisitions.

 

• Do not make any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be annulled and the relevant authorities reported.

 

• Provide truthful and lawful contact information.

 

The User, both in the case of performing the service for himself or for a third party over whom he has guardianship -who may be a minor-, declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website .

 

The contract will be formalized in Spanish.

 

The Website is mainly aimed at Users residing in Spain. BELSAMZ does not ensure that the Website complies with the laws of other countries, either totally or partially. BELSAMZ declines all responsibility that may derive from said access, nor does it guarantee shipments outside of Spain.

 

3. PRODUCT

The General Conditions of Sale regulate the acquisition by the User of the catalog of the products offered by BELSAMZ detailed in the shopping cart (“Products”).

 

The Products that BELSAMZ sells through its website are mainly: jewelry (rings, earrings, bracelets, necklaces, etc.).

 

4. ELECTRONIC PROCUREMENT

 

The contract between BELSAMZ and the User is understood to be perfected from the moment the latter completes the contracting procedure by pressing the “Place the order” button, it being understood that the monitoring of all phases of the electronic contracting procedure and the inclusion of all The data requested implies, together with the marking of the corresponding box relative to the acceptance of these General Conditions of Sale, a direct manifestation of the User’s willingness to accept them.

 

BELSAMZ will file the electronic document in which this contract is formalized.

 

 

5. ONLINE PURCHASE PROCEDURE

The contracting procedure for the Products offered is carried out electronically through the Website. The complete procedure that must be followed by all Users who wish to purchase the Products through the Website will be as follows:

 

1.- Order processing: The User, in order to proceed with the purchase of the Product(s), must select the Product(s) that he wishes to purchase, after reviewing its description, characteristics, conditions and final prices indicated in the descriptive sheet, specifying the units that want, and add them to your “Shopping Cart”, by clicking on the “Add to Cart” button.

 

The User will be able to verify that the Product(s) have been correctly added to their “Shopping Cart” basket, in which the selected Product(s), the number of units and their price will be shown.

 

Next, you will access the screen for entering your personal data and full shipping address for the delivery of the Products and/or full billing address, if it is different from the one indicated as the merchandise delivery address. Likewise, the Order Notes section will also be established, where the User may indicate any matter related to himself and the delivery.

 

2.- Select the shipping method and payment method: Shipping will be free for all products and orders (in the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla).

 

Additionally, the User must select the payment method with which he wishes to pay for the order. BELSAMZ offers you the possibility to pay the price of the goods purchased by credit or debit card or PayPal.

 

Before confirming the personal data and the order, the User must expressly accept these General Conditions of Sale (as well as the legal texts mentioned in them), the Privacy Policy and, if desired, the receipt of communications commercials related to BELSAMZ products and the latest personalized news adapted to your preferences, by checking the corresponding boxes provided for this purpose.

 

The User can consult more information in the “Price and payment methods” section.

 

 

3.- Order Completion:

 

Finally, after reviewing and correcting the errors detected in the order form, if any, the User must click on the “Place order” option. Once the purchase is made, the User will receive an email confirming that BELSAMZ has received their order or purchase request, that is, the order confirmation. When the order is shipped you will be notified by email.

 

In the event that the client wants the invoice in physical format (on paper), they must send an email to the following address cliente@belsamz.com.

 

The User acknowledges being up to date and confirming, at the time of purchase, certain particular conditions of sale that concern the Product in question and that are shown next to the presentation or, where appropriate, its image on its Website page. , indicating, by way of example, but not exhaustive, and attending to each case:

 

• Brand of the product
• Product model
• Product description
• Product price
• Product discounts (if applicable)
• Product technical specifications
• Product availability (stock)
• User reviews and ratings

 

Likewise, by virtue of the foregoing, the User acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

 

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of BELSAMZ in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist users. Users in accordance with the Privacy Policy of this Website.

 

6. AVAILABILITY

All purchase orders received by BELSAMZ through the Website are subject to the availability of the Products and/or to the fact that no circumstance or cause of force majeure affects their supply. If there are difficulties regarding the supply of Products or if there are no Products in stock, BELSAMZ undertakes to contact the User and reimburse any amount that may have been paid as an amount.

 

7. PRICE AND METHOD OF PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially in relation to VAT, a different matter is indicated and applied.

 

Shipping costs are included in the final prices of the products as shown on the Website. Shipping costs are included in the final prices of the products as shown on the Website. Thus, BELSAMZ performs delivery and/or shipping services through MRW.

 

In no case will the Website add additional costs to the price of a product or a service automatically, but only those that the User has voluntarily and freely selected and chosen.

 

Prices may change at any time, without prior notice, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

 

The means of payment accepted on the Website are the following: Credit or debit card and PayPal.

 

BELSAMZ uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

 

• Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, BELSAMZ will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.

 

Once BELSAMZ receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the shipping confirmation is sent to the User.

 

• If the means of payment is PayPal, the charge will be made at the time that BELSAMZ sends a confirmation of the purchase order or acquisition of the Products to the User.

 

In any case, by clicking on “Place the order” the User confirms that the payment method used is his.

 

8. DELIVERY

 

In the cases in which the physical delivery of the contracted good is appropriate, deliveries will be made within the following territory: Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla).

 

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the Products, the purchase order consisting of the Products listed in each purchase confirmation will be delivered within the period indicated by BELSAMZ on the Site. Web according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

 

If for any reason, attributable to it, BELSAMZ could not meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to go ahead with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on working days.

 

If it is impossible to deliver the order due to the User’s absence, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.

 

If the User is not going to be at the place of delivery in the agreed time slot, they must contact BELSAMZ to arrange delivery on another day.

 

In the event that 30 days elapse since your order is available for delivery, and it has not been delivered for reasons not attributable to BELSAMZ, BELSAMZ will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of additional expenses resulting from the User’s own choice of a different delivery method than the least expensive ordinary delivery method offered by BELSAMZ, without no undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.

 

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

 

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address under the management of MRW.

 

The risks that may arise from the Products will be borne by the User from the moment of delivery. The User acquires ownership of the Products when BELSAMZ receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a certain time. after full receipt of the amount to be paid by BELSAMZ.

 

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

 

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. The User must take into account that in these territories there could be situations in which taxes and customs duties are applied and accrued at destination, in accordance with current regulations, and that these could be borne by them.

 

9. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process his purchase request on the Website, he may modify them by contacting BELSAMZ through the contact spaces provided. on the Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General Information).

 

In any case, the User, before clicking on “Place the order”, has access to the space, cart, or basket where their purchase requests are recorded and can make changes.

 

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

 

10. RETURN POLICY

In the cases in which the User acquires Products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:

 

• Legal right of withdrawal

 

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification and without any penalty.

 

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the BELSAMZ Website or in the event that the goods that make up their order are delivered separately, within 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order.

 

To exercise the right of withdrawal, the User must notify BELSAMZ, at the address, Paseo de los Tilos, 6, Boadilla del Monte, 28668 Madrid, or by email cliente@belsamz.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). The User may use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

 

In the event of withdrawal, BELSAMZ will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which BELSAMZ is informed of the decision to withdraw by the User.

 

BELSAMZ will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. In the event that the means of payment had been cancelled, expired or had ceased to be valid for any reason, the User must notify the email address cliente@belsamz.com, otherwise, BELSAMZ is not responsible for the refund, so the User must contact their bank or payment service provider to process the refund.

 

This refund will not generate any additional cost to the User. However, BELSAMZ could withhold said refund until the Products or purchase items have been received, or until the User presents proof of their return, depending on which condition is met first.

 

The User can return or send the Products to BELSAMZ at: Paseo de los Tilos, 6, 28668, Boadilla del Monte, Madrid.

 

The User must return or send the products without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the User communicates his decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.

 

The User acknowledges knowing that he must assume the direct cost of return (transportation, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the Products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

 

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

 

In any case, no refund will be made if the Product has been used beyond the mere opening thereof, of Products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

 

Likewise, the Products must be returned using or including all their original packaging, with the corresponding certificate of authenticity, instructions and other documents that accompany them, in addition to a copy of the purchase invoice.

 

• Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the Product does not comply with the provisions of the contract or purchase order, and that, therefore, they should contact BELSAMZ immediately. and let you know of the existing disagreement (defect/error) by the same means or using the contact information provided in section 10.1 (Legal Right of Withdrawal).

 

The User will then be informed by BELSAMZ on how to proceed with the return of the Products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, replacement is appropriate. of the same.

 

The refund or replacement of the Product will be made as soon as possible and, in any case, within 14 days from the date on which BELSAMZ sends you an email confirming that the refund or replacement of the nonconforming item is appropriate.

 

The amount paid for those Products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

 

In any case, the rights recognized in the legislation in force at all times for the User, as a consumer and user, will always apply.

 

• Product changes

 

Currently, Products cannot be exchanged. To obtain a Product in another color or size, the User must return the original item and place a new order through the BELSAMZ Website.

 

• Guarantee

The User, as a consumer and user, enjoys guarantees on the products that he can acquire through this Website, in the legally established terms for each type of product, BELSAMZ responding, therefore, for the lack of conformity of the same that is manifested within a period of three years from the delivery of the product.

 

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by BELSAMZ and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products that are marketed on the Website could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect.

 

Given the special characteristics of the products marketed by BELSAMZ on the Website, there are slight differences between each product purchased, mainly due to the uniqueness and exclusivity of each and every one of the materials and stones used in its preparation, which is also largely handmade. For this reason, no two BELSAMZ products are exactly the same and, in any case, it is inevitable that the product delivered to the customer differs slightly from the one shown in the photographs included in the purchase process on the Website (even if it had been the same). In no case, these differences will imply the delivery of products or services with worse quality of materials than those expressly mentioned on the Website.

 

The legal guarantee of conformity applies regardless of any commercial guarantee that has been granted by BELSAMZ.

 

BELSAMZ offers its customers products and services of the highest quality.

 

The gold used to manufacture the pieces is 750 thousandths of first law, 925 thousandths of first law silver, three micron gold plated.

 

 

11. RESPONSIBILITY FOR THE CONTENTS

BELSAMZ guarantees that the contents, data or information related to the products and/or services offered on its Website are reliable, truthful and exact. However, BELSAMZ will not be responsible for those contents, data or information that have been introduced, displayed or modified by third parties outside of BELSAMZ.

 

The images, texts, graphics, information or other content and characteristics reproduced that illustrate the products marketed by BELSAMZ are merely illustrative, so they may vary. Notwithstanding the foregoing, BELSAMZ will use its best efforts so that the description of the products is as accurate as possible to reality.

 

12. RESPONSIBILITY FOR THE RECRUITMENT PROCESS

 

Both the User and BELSAMZ undertake to comply with their legal and contractual obligations generated by virtue of this contract.

 

Unless otherwise provided by law, BELSAMZ will not accept any responsibility for the following losses, regardless of their origin:

 

• any losses that were not attributable to any breach by you;

 

• business losses (including lost profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred);

 

• any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

 

Similarly, BELSAMZ also limits its liability in the following cases:

 

• BELSAMZ applies all measures related to providing a faithful display of the product on the Website, however, it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others. of this kind

 

• BELSAMZ will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially due to causes such as strikes, highway retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.

 

• Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. BELSAMZ puts all the means at its disposal in order to carry out the process of purchase, payment and shipment/delivery of the products, however it disclaims responsibility for causes that are not attributable to it, acts of God or force majeure.

 

• BELSAMZ will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, BELSAMZ will not be held responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.

 

• In general, BELSAMZ will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, by way of example but not exhaustive:

 

• Strikes, lockouts or other industrial action;

 

• Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war;

 

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster;

 

• Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private;

 

• Inability to use public or private telecommunication systems;

 

• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

 

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and BELSAMZ will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. BELSAMZ will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure event.

 

In all the aforementioned cases, beyond the control and due diligence of BELSAMZ, the User will not be entitled to any compensation from BELSAMZ for damages or losses, direct or indirect, or for lost profits.

 

In the event of closure or suspension of the Website for reasons beyond the control of BELSAMZ, and whenever possible, the User will be promptly informed of the transfer of the service to a new domain, only modifying the stipulations of these General Conditions of Sale in regarding the domain in which the Website remains active.

 

13. PREVENTION OF MONEY LAUNDERING AND TERRORISM FINANCING

BELSAMZ, due to its professional trading activity of jewellery, precious stones or metals, is a subject bound by Law 10/2010 of April 28, on the prevention of money laundering and terrorist financing.

 

This means that, among other obligations that are applicable to said condition, BELSAMZ must identify and keep a copy of the reliable identity document (ID, Passport, etc.) of any customer who makes a purchase equal to or greater than €1,000 in jewelry products. . This is due to the provisions of current regulations on the matter.

 

Thus, the User is aware of said legal obligation and undertakes to send, at BELSAMZ’s request, a copy of the payer’s authentic identity document to comply with it.

 

For these purposes, the order in question will be retained in the logistics center until the documentation required to comply with this legal obligation is provided. Likewise, said request may be canceled by BELSAMZ if the corresponding documentation is not submitted, after a maximum period of fifteen days from the request for information by BELSAMZ.

 

The User can attach a photograph of his authentic identity document during the purchase process or send it by e-mail to cliente@belsamz.com.

 

14. WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications sent by BELSAMZ be in writing. The User, by using this web page, consents that most of said communications with BELSAMZ are electronic.

 

Thus, BELSAMZ will contact the User by email or posting notices on the website itself. For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that BELSAMZ sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

 

The User can send notifications and/or communicate with BELSAMZ through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

 

Likewise, unless otherwise stipulated, BELSAMZ may contact and/or notify the User via email or at the postal address provided.

 

15. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding both for the User and for BELSAMZ, as well as for their respective successors, assignees and successors in title. The User may not transmit, assign, encumber or, in any other way, transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of BELSAMZ.

 

BELSAMZ may transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity, without the User’s rights being affected in any way.

 

16. RESIGNATION

 

The lack of a requirement on the part of BELSAMZ regarding strict compliance with any of the obligations assumed by the User, by virtue of a contract or these Conditions, or the lack of exercise by BELSAMZ of the rights or actions that could correspond, by virtue of said contract or the Conditions, will not imply a waiver or limitation in relation to said rights or actions, nor will it exonerate the User from complying with such obligations.

 

No waiver by BELSAMZ of a specific right or action will imply a waiver of other rights or actions derived from a contract or from the Conditions.

 

No waiver by BELSAMZ of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver, and it is formalized and communicated to the User in writing in accordance with the provisions above.

17. ENTIRE AGREEMENT AND PARTIAL NULLITY

 

These Conditions, and any document to which express reference is made in them, constitutes the entire existing agreement between the User and BELSAMZ, in relation to their purpose. Likewise, they replace any other pact, agreement or previous promise agreed between the User and BELSAMZ verbally or in writing.

 

The User and BELSAMZ acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly stated. mentioned in these Conditions.

 

Neither the User nor BELSAMZ have an action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such uncertain statement had been made fraudulently) and the only action that provided by the other party will be for breach of contract, in accordance with the provisions of these Conditions.

 

If any of these Conditions or any provision of a contract were declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

 

18. PROCESSING OF PERSONAL DATA

The Personal Data Policy related to these General Conditions of Sale are duly described in our Privacy Policy.

19. MODIFICATION OF THE GENERAL CONDITIONS OF SALE

BELSAMZ may and reserves the right to unilaterally modify these General Conditions of Sale at any time. All modifications to the General Conditions of Sale will be published on the Website. The User will be subject to that version of this document that he accepted at the time of purchase.

 

The date from which these General Conditions of Sale are in force is the one collected at the end of the document. The temporary validity of these General Conditions of Sale coincides, therefore, with the time of their exposure, until they are totally or partially modified, at which time the modified General Conditions of Sale will come into force.

 

20. COMPLAINTS OR CLAIMS

The User can send BELSAMZ their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

 

In addition, BELSAMZ has official claim forms available to consumers and users, which they can request from BELSAMZ at any time, using the contact information provided at the beginning of these Conditions (General Information).

 

Likewise, if a dispute arises from the conclusion of this purchase contract between BELSAMZ and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters and by which Regulation (EC) 2006/2004 and Directive 2009/22/EC are modified. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

 

21. APPLICABLE LAW AND JURISDICTION

 

The use of the BELSAMZ website and the purchase contracts for products through said website will be governed by Spanish law.

 

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of the User’s domicile.

 

 

 

Last updated: May 2022